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My generation failed. What should I do?

Why a generation fails and how to fix it

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What does the error message mean?How do I retry a failed generation?When should I contact support?

When a generation fails, you get its credits back automatically. In Image Studio and Video Studio, the failed card shows the reason and Credits refunded. In a chat, the failed image or video shows Failed generation and the reason.

What does the error message mean?

Find the message you see and its fix:

MessageWhat to do
Generation timed out. Try again.Run it again
Generation failed. Try again.Run it again, or pick another model
Your request was blocked by moderation filtersChange the prompt or photos. See Why was my request blocked?
We couldn’t process this content as it may violate our moderation policyChange the prompt or photos. See Why was my request blocked?
Superchat is already working on several of your requestsWait for one of them to finish, then send again

How do I retry a failed generation?

When every image or video in a run fails, use a button on the card:

  • Retry generation: runs it again with the same prompt, model and settings
  • Reuse settings: loads the run’s prompt, model and settings into the composer, so you can change them before you send

When only some images in a run fail:

  1. Open a failed image.
  2. Click More actions.
  3. Click Regenerate.

A retry is a new generation, so it uses credits again. Credits from the failed run are already back on your balance. For the price on each model, see How many credits does each model use?

When should I contact support?

Write to hello@overchat.ai if a generation keeps failing or your credits didn’t come back. Include the email you log in with and what went wrong, and the support team reviews it.

All help topics

hello@overchat.ai

Content Disclaimer: Overchat is not responsible for the content generated by the Service, as it does not influence how the content is created. Users should be aware that the generated content may include false information, could be subject to copyright or not, and may not be suitable for commercial use. Users are solely responsible for fact-checking and ensuring they have the necessary rights to use the generated content in any way they choose

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