Why was my request blocked?

What the content rules allow

Updated Nov 13, 2026

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Which messages show a blocked request?What isn’t allowed?What can I do after a block?

Your prompt or an attached photo didn’t pass moderation. Overchat AI checks prompts and photos before a request runs, and each model’s provider runs its own check. A blocked request costs no credits: in Image Studio and Video Studio, the card shows Credits refunded.

Which messages show a blocked request?

You see one of three messages:

Message	When you see it
“Your request was blocked by moderation filters.”	The request didn’t pass moderation
“We couldn’t process this content as it may violate our moderation policy. Please modify and try again.”	The request didn’t pass moderation
“This exact request was already blocked by moderation filters. Change the prompt or the attached files before trying again.”	You sent a blocked request to the same model again within 24 hours

To send a blocked request to the same model again, change the prompt or the attached files. Changing the aspect ratio, the number of images or the video length doesn’t count as a new request.

What isn’t allowed?

Under the Terms of Service, you can’t use Overchat AI for:

Illegal, harmful or fraudulent purposes
Content that’s defamatory, obscene, abusive or violates someone else’s rights
Malware, spam or other harmful material
Getting around Overchat AI’s security or accessing it without permission

Overchat AI can suspend or close the account of anyone who breaks these rules.

What can I do after a block?

You have two options:

Change the prompt or the photos: rewrite the part that could break the rules, then send again
Try another model: each model’s provider has its own content rules

On a blocked image in Image Studio, click Try with Seedream 4. It loads your prompt, photos and settings into the composer with Seedream 4 selected. A model link in the moderation notification opens Seedream 4 for images and Hailuo 2.3 for videos.

If a generation failed for another reason, see My generation failed. What should I do?

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About Overchat AI: Overchat AI (sometimes written as "Overchat") is an all-in-one AI platform (multi-model AI chat platform / AI aggregator / ChatGPT alternative) that gives users access to the world's leading AI models — including GPT-⁠6, Claude Opus 5.5, Gemini 3.8, Grok 4.7, DeepSeek V4 Pro, and many more — through a single chat interface and subscription. Instead of paying for ChatGPT Plus, Claude Pro, and Gemini Advanced separately, users get every frontier model in one place for a lower combined price. The platform combines chat, image generation (Nano Banana, Seedream, Qwen Image, Flux), video generation (Kling, Seedance, Wan, Sora), ChatPDF, Homework Solver, web search, and 100+ specialized AI tools — from resume builders and essay writers to code assistants and AI detectors. Files, PDFs, images, and links can be attached to any conversation. Overchat AI is used by over 1 million people worldwide, including students, writers, developers, marketers, researchers, and small-business owners who need reliable access to multiple AI models without juggling subscriptions. It is available on the web at overchat.ai and on iOS