AI chatbots like Overchat AI, ChatGPT, Claude and Notion AI are powerful assistants that can help you manage and grow your business, free up time and cut costs.
Here’s how you can use them in customer support, marketing, and to automate internal processes.
Best AI Tools for Businesses
- Overchat AI: AI tools optimized for solving specific business tasks. You can access Overchat AI on the website or in the app. It includes chatbots for emails, writing, summarizing PDFs and answering user questions.
- Notion AI: Notion is a knowledge base system at its core, but integrated into it is an AI assistant. It can format notes, rewrite text, or analyze files. For example, it can rewrite a document to match your brand’s voice.
- Claude, Gemini and DeepSeek: These are alternatives to ChatGPT. They have very similar capabilities. However, Claude and Gemini are better at math and logic, while DeepSeek is a deep-reasoning model that can correct it’s own mistakes as it generates an answer.
🤔How to Choose the Right Tool?
Match the tool to your needs. Use AI built for writing — llike Overchat AI writer, Email generator, or AI translator — when you need copy. Use platform-integrated assistants for tasks in Word, Excel, or Teams.
Many tools offer free tiers or trials, so you can experiment before committing to any single tool or platform. Remember — no matter the tool, to use AI effectively, you need to write well-structured prompts.
How to Get the Most out of AI
🔈Be clear and specific with your instructions. Write your prompt like a simple instruction, and state the role and task. For example, “You are a customer support agent. Write a polite email answering [customer’s question].” Detailed prompts give more useful results.
🤖Give your AI assistant one task at a time. If you need multiple outcomes, break them into separate prompts. First generate a bunch of ideas, then ask the AI to prioritize them in a separate prompt. Keep your prompts focused.
💿Provide context. When summarizing or analyzing, paste the text or key facts into the prompt.
😌Set tone and format. If you need a certain style or length, ask AI to adhere to it. “in a conversational tone,” “as bullet points,” or “under 500 words”
✍️Do an editing pass. Review the result of AI generation. Generative AI may hallucinate. Use AI drafts as a starting point, then edit them.
Following these practices will make AI your helpful assistant.
How to Use AI for to Help Your Business
In Customer Support
One study cited by McKinsey found that adding AI assistants in a 5,000-agent customer service team increased the number of issues resolved per hour by 14% and cut handling time by 9%.
- Automate FAQs
Use Overchat AI to draft answers to common questions about shipping times, return policies or basic troubleshooting.
“A customer asks: ‘How do I reset my password if I forgot it?’ As a polite tech support agent, provide clear step-by-step instructions.”
- Create Support Scripts
AI can draft call scripts or email templates. For instance, to handle a complaint
“A customer says their order is late and they’re upset. Write a calm, empathetic apology email explaining the cause and next steps.”
- Analyze Feedback
Use AI to generate customer satisfaction survey questions or to summarize feedback. ChatGPT can highlight recurring issues in support tickets. This helps identify pain points and improve service.
“Summarize the main complaints from these 10 chat logs”.
In Marketing
Create engaging content, personalize outreach, and analyze markets faster.
- Generate Content
AI can write blogs, newsletters, product descriptions, and posts for your social media. By giving the AI the topic and desired tone, it can quickly provide a first draft. This saves creative teams hours of writing time.
“Write a LinkedIn post about our new product, highlight three key benefits in an enthusiastic tone.”
- Creatives and SEO
Get AI to suggest ad copy, slogans, or email headlines. It can also help with SEO. Or you can translate campaigns for different markets.
“Analyze [article text] and suggest SEO keywords, meta description, and a title.”
- Personalize Campaigns
Use AI to create targeted messaging. By describing your target segment, you can prompt AI to tailor content.
“Create 3 versions of a product pitch email, for junior, middle, and senior developers, for our new AI coding assistant.”
- Research the Market
Ask AI to summarize customer reviews or competitor features. For example, paste key points from a competitor’s site and prompt
“List three ways our product offers better value.”
Human Resources (HR)
One study found that employees produced 59% more documents per hour with AI — automate routine HR writing tasks.
- Recruiting
GPT chatbots can help draft job descriptions and interview questions. For example:
“Write a job advertisement for a Senior Marketing Manager who has experience with digital campaigns.”
It can also generate interview questions:
“Create 10 interview questions for a Senior Marketing Manager role.”
Or use AI to quickly outline candidate qualifications or turn a resume into bullet-point summaries.
- Email Templates
Use AI to write professional emails with these prompts:
“Write a rejection email to an applicant for the software engineer role.”
“Write a congratulations email for a promotion to the position of Senior Analyst.”
- Onboarding & Training
Ask AI to create training materials. For instance:
“Outline a 30-day onboarding schedule for a new salesperson, including training topics and goals each week.”
Or upload an employee handbook and prompt the AI to act as a Q&A chatbot: “Answer questions about our leave policy based on this handbook.” Self-service chatbots (powered by AI) can help employees find benefits or policy information quickly.
Bottom Line
AI chatbots can help your business in many scenarios, but most importantly — automate the routine. Answering repetitive questions, creating content drafts in seconds, summarizing data — these tasks are easy, but they are huge time wasters, and AI chatbots can make things that used to take you hours of work take minutes.
Use the tips above to write your prompts, remember to check AI output, and iterate until you find the right AI workflow. Thanks to modern chatbots, even non-technical teams can use AI to work smarter, serve customers better, and stay competitive in 2025.